JewelryByNet - Contact Us

Orders By Phone (USA ONLY)
Toll-Free [888] 403-6869
or
646-216-8507
These numbers are for orders by phone only.

International Orders (Including Canada) Click Here

Customer Service & Support
Our preferred method of communication for ALL customer service issues are by email only. Please select from the list on the right.

Question about my order

Order Status

Billing Question

International Orders

Payments by Check / Money Order

Return Policy | Return RMA Form

General Questions

Product Information

Questions regarding Metal Types (Gold & Silver)

Custom Made Jewelry Quotes

Corporate Communication

Link Request

General Payment Information (USA & Canada)

For orders in the USA we accept all major credit cards including Visa, MasterCard, AMEX, Discover, Most debit cards, PayPal payments, Google Checkout payments, Checks, Money Orders and Bank Wire Transfers. We do not accept Lay-Away plans, E-Checks or Check by phone options.

If paying by check or money order Click Here.

All checks are manually verified with the issuing bank prior to order processing. This may delay your order up to 30 days until verification has been completed. To speed up order processing time we suggest you make your payment in Money Order or Certified Bank Check.

Your order will be processed and shipped after the funds have cleared.

All Bank Checks & Money Orders must be made payable to:
Jewelry Direct Network

Any checks or money orders made payable to another company name will be destroyed and the order cancelled.

Mail Your Payment To:

JBN
PO Box 604672
New York
11360-4672

International Orders

Yes we welcome and accept international orders.

You can place your order online. Select your country during order checkout.

We accept payment by PayPal or Bank Wire Transfer only.

All payments must be in USD Dollars.

We do not accept international Credit Cards or Credit Cards issued outside of the USA.

Shipping charges

Flat Fee International - $5.99 USD. (1 - 3 Week delivery time dependant on how long the package takes to clear your Customs department in your country)

Global Express with Tracking - $29.00 USD (1 week delivery time dependant on how long the package takes to clear your Customs department in your country)

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Answers regarding Metal Types

925 Sterling Silver

All jewelry items sold on JewelryByNET.com as pure 925 Sterling Silver are indeed genuine. The luster and beauty of well-kept silver is unmistakable. Properly cared for, silver will last for many generations. With a little maintenance and a few preventative measures, you can even cut down on the amount of time you spend polishing silver, and preventing tarnish as well.

Tarnish - The enemy of silver

Real silver tarnishes and turns gray and may stain your skin. Fake non-precious metals like Nickel, Tin, Aluminum, Chrome or Stainless Steel do not tarnish but do not have the high value and cost as Silver.

Tarnish is silver's enemy. Silver tarnishes when it's exposed to air, certain chemicals, humidity, body oils & sweat. Outside of regular cleaning, you can keep silver tarnish free by following these general rules of thumb:

NEVER let silver come in contact with rubber. This includes dish mats, placemats, silver wear holders, and rubber bands. Rubber contains sulfur, which will cause your silver to corrode.

NEVER allow stainless steel flatware to come in contact with fine silver or silver plated flatware. When the two metals touch, silver becomes damaged and stained. Don't wash or store the two different metals in the same area.

DON'T expose silver to foods for long periods of time. The sulfur in these foods will corrode silver.

CLEANING SILVER

Silver should be washed after each use. The best and safest way to cleanse silver is by hand. It is the rubbing and friction during hand washing that shines silver. "Patina," the outer surface on fine silver is brightened and enhanced through friction. Use only a Silver Polish or a Jewelry Cleaning Cloth to care for your silver jewelry.

Gold 10K & 14K Gold

All jewelry items sold on JewelryByNET.com as pure 10K or 14K Gold are indeed genuine.

Real Gold may stain your skin due to your body chemistry, body oils or sweat. The best and safest way to cleanse gold is by hand. It is the rubbing and friction during hand washing that shines gold. "Patina," the outer surface on gold is brightened and enhanced through friction. Use only a Gold Polish or a Jewelry Cleaning Cloth to care for your gold jewelry.

Has gold and other jewelry ever left greenish or black marks on your skin? It's happened to most of us at least once or twice, and even though some people are allergic to certain materials, most staining isn't caused by an allergy it's a reaction between our skin and the metals used in jewelry, especially when the jewelry touches areas that perspire.

Gold itself hardly ever stains your skin, it's the other metals that gold is mixed with that do. Copper, nickel and silver can be used to alter the color of gold, and make it stronger and more affordable. Any of those metals can cause discoloration on your skin.

The lower the "K" number on your gold (Karat), the more other metals it contains. Some people never have a reaction to the metals in even 10K gold, but others do.

A suggestion is to coat the part of the metal that touches your skin with clear nail polish to act as a barrier.

References:

http://jewelry.about.com/od/jewelrymetals/a/skin_reactions.htm

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